E-Commerce Platform • Multichannel Retail
✔ Budget & Release Governance Restored
Agency Accountability Rescue: Cutting 25% Contractor Waste
-25%
Contractor Overbilling
Weekly
Technical Code Audits
99.9%
Checkout Reliability
The Challenge:
An external development agency was inflating billables by 40% while providing opaque progress reports. Deployments regularly introduced checkout regressions right before peak shopping season.
Global PM Approach:
Assumed client-side delivery governance. Established strict Definition of Done (DoD) protocols, tied contractor billing approvals to automated test passes, and audited weekly PRs.
Measurable Outcome:
Slashed unnecessary billable hours by 25%, eliminated rework loops, and launched the new multichannel checkout architecture ahead of peak holiday sales with zero downtime.